Platform Features
The connected ecosystem for 7 Star operations
Digital luxury infrastructure. Guest experience, crew execution, and leadership oversight unified into one repeatable standard.
Concierge Services
Seven categories. Flawless delivery
Every guest request is captured in a structured, trackable category. Nothing is lost between crew, rotations, or voyages.
Dining & Beverages
Structured menu requests, dietary restrictions, allergy records, and reorder of favourite meals: from breakfast preferences to private beach dinners.
Wellness & Spa
Bookings, therapist notes, and personal wellness history maintained securely across voyages for a truly personalised experience.
Cabin & Comfort
Cabin configuration, bedding preferences, temperature, fragrance, and turndown style captured once, applied every time.
Experiences & Entertainment
Shore excursions, onboard events, music playlists, and entertainment preferences curated and ready before guests step aboard.
Itinerary & Logistics
Port schedules, tender bookings, and ground transport, coordinated through a single structured channel with full visibility.
Kids Services
Age-specific activities, dietary needs, nap routines, and guardian instructions handled with dedicated care and discretion.
Pet Services
Pet profiles, feeding schedules, vet notes, and shore access logistics managed so four-legged guests feel just as welcome.
"Luxury is not about what you offer. It is about what you remember."
Operations
11 modules. One crew platform
Everything a superyacht crew needs to operate with clarity, compliance, and confidence. No switching between apps.
Task Management
Assign, prioritise, and track crew tasks with due times and status. Nothing slips through.
Work & Rest Compliance
Automated logging ensures crew rest regulations are met and documented for port inspections.
Crew Documents Wallet
Passports, certificates, visas, and medicals, stored, expiry-tracked, and instantly available.
Handover Logbook
Structured shift handovers ensure continuity of service across every crew rotation.
Inventory & Provisioning
Real-time stock tracking, provisioning requests, and supplier orders, all in one place.
Vendor Management
Approved supplier records, contact management, and order history for trusted procurement.
Maintenance & Checklists
Scheduled and ad-hoc maintenance tasks with photo evidence, sign-off, and history logs.
Training & SOPs
Assign training modules, track completion, and keep standard operating procedures current.
Knowledge Base
A structured library of brand standards, procedures, and reference material for any crew member.
Wellbeing & Crisis Support
Confidential wellbeing check-ins and crisis escalation pathways that prioritise crew safety.
AI Assistance
Guided answers, SOP discovery, and contextual suggestions, right when crew need them most.
"Standards are not maintained by intention. They are maintained by infrastructure."
Accountability
Clear chains. No gaps
Every request moves through a structured chain. Status, timestamps, and approvals are tracked at every step, so leadership always knows what's happening.
- Receives and acts on structured requests
- Updates status in real time
- Flags blockers immediately
- Reviews escalated or overdue items
- Approves where required
- Reallocates workload across team
- Full visibility of all active items
- Real-time alerting on critical escalations
- Audit trail for every action taken
Timestamped actions
Every status change is recorded with time and user. Immutable.
Approval gates
Sensitive operations require sign-off before they proceed.
Full audit trail
Leadership can review the complete history of any request.
"Every preference remembered. Every crew member verified. Every update accounted for."
Guest Readiness
“Know Your Guest” verified, not assumed
Every crew member proves they understand each guest before stepping onboard. Preferences change, scores update, accountability follows.
Review the full guest profile
Before boarding, crew open the "Know Your Guest" section and review every detail: dietary needs, cabin preferences, celebration dates, children's routines, and pet care instructions.
Complete the readiness quiz
A mandatory multiple-choice quiz tests each crew member on the guest's preferences. Results generate a confidence score displayed in the crew app header.
Scores update when favourites change
When a guest updates their favourites or preferences, related crew members' confidence scores decrease automatically. A notification triggers a required re-quiz on the updated items.
24/48-hour escalation chain
If a crew member does not review updated preferences within 24 hours, the system escalates to their supervisor. At 48 hours, the captain is alerted. Every step is logged.
Preparation is not a briefing. It is a verifiable process with a confidence score, automated sync, and a clear escalation chain. This is the 7 Star Standard.
"Every voyage builds on the last. Nothing resets."
Mission Modes
One yacht. Five missions
Each yacht can switch mission mode to adapt available menus, workflows, and priorities to the nature of the voyage.
Owner Mode
Maximum personalisation. Full guest profile access, owner preferences activated, private staff workflows enabled.
Fleet Management
Every yacht. One standard
7 Star Yachts scales from a single vessel to an entire fleet, maintaining consistent standards, SOPs, and guest experiences across every yacht you operate.
Manage Multiple Yachts
A single dashboard gives fleet managers full visibility across every vessel: active requests, crew status, and operational health.
Standardise SOPs
Publish brand standards and operating procedures fleet-wide. Every yacht runs to the same gold standard, consistently.
Cross-Yacht Analytics
Aggregate data across the fleet to surface patterns, benchmark performance, and make informed resourcing decisions.
Accelerated Onboarding
Crew arrive with portable profiles from 7 Star Crew. Guests sync via 7 Star Guests. Zero repetition, instant readiness.
Connected to 7 Star Crew and 7 Star Guests for portable profiles that make onboarding instant across your entire fleet.
CREW EXCELLENCEGUEST PERFECTIONCREW EXCELLENCE / GUEST PERFECTION
See it in action
Request a live demo and explore how 7 Star Yachts transforms operations across crew, guests, and fleet.